7-DAY MONEY BACK GUARANTEE RULES
All Xcloud plans are covered by our 7-day money back guarantee. You will receive a full refund if you cancel your account within 7 days of the activation. It allows you to have piece of mind and to try our services risk-free.
Please note the following when claiming the “7-Day Money Back Guarantee”:
1. When the Money Back Guarantee is granted, the account will be stopped and shut down immediately.
2. All refunds will be applied to the credit card that was used when the service was purchased.
3. Refund does not apply to clients with prior account with us. For example, if you signed up for Xcloud and requested refunded within 7 days but decided to sign up again after few months, you will not be given refund.
4. Refund policy will only apply to one account. If you have multiple accounts, you will be provided refund for only one of the accounts.
5. Accounts canceled or terminated by innofield AG for violating our Terms of Service do not qualify for the money back guarantee or partial refund after 7 days. For example, if your account is cancelled due to spamming, ddos, illegal activity or hosting unacceptable content, you will not be given any refund.
12. June 2015