Get Started

Welcome on board mate! Please take a moment to go through the following getting started guide. It’s worth it.

Remote Connection

Remote-connecting to your dedicated, cloud based macOS virtual machine couldn’t be easier. It’s possible to connect from any device running Mac, Windows or Linux.

  • Mac

    To connect from a Mac, you can use macOS built-in Screen Sharing application, Apple Remote Desktop or any available Mac VNC App by supplying your public XCLOUD IP-address, user name, and password.

  • Windows or Linux

    To connect from Windows or Linux, you can use any VNC client software available. For best user experience we recommend the latest version of the UltraVNC Viewer. It’s also recommend to use default settings when connecting to your XCLOUD instance.

    Please note: The macOS built-in VNC Server is not enabled by default! We do this for security reasons, as most customers are connecting from a Mac. Please follow this article how to manually enable it.

    Please remember to change the initial password into a secure password of your choice when you login for the first time.

Please note

– Default keyboard input source is set to: U.S. English
– Do not forget to change the initial password into a secure password of your choice

Remote Connection via TeamViewer

In some cases (e.g. when remote connecting from outside Europe) we recommended to download, install and run TeamViewer Host.

TeamViewer is optimised for performance and includes client software for all major operating systems. Please note that you have to download and install TeamViewer Host on your XCLOUD instance. Afterwards you can use the TeamViewer client on your local device to remotely connect.

Download TeamViewer Host

Change Screen Resolution

By default screen resolution is set to 1024×768 pixels. To set it to a higher value you have to execute one command.

Since the release of macOS 10.9 there is no GUI option available to change the resolution of a macOS virtual machine. But an quick workaround via command-line is possible.


Firewall and Security

For security reasons, the macOS built-in Firewall is On by default. Only necessary ports for Remote Management and Screen Sharing are open.

Please also note that SSH Port 22 is not enabled by default. To change the macOS Firewall configuration, please run System Preferences > Security & Privacy > Firewall > Firewall Options on your XCLOUD instance.

Supported macOS Versions

To avoid undesired interruption of your service, please always check the supported macOS versions page before upgrading your XCLOUD instance to a newer macOS version. Thanks!

Disable Screen Saver

Please don’t enable any Screen Saver. Having it enabled doesn’t make sense in combination with a virtual machine (no display connected). This will just slow down your XCLOUD instance.

Customer Support

Help needed? Feel free to get in touch with us. We are happy to provide further assistance in English or German.